Support & Contact
Mochi Party (individual developer)
Someone made you uncomfortable: report
- Chat messages: tap the message → "Report message".
- Players in a party room or public party: tap the player → "Report" or "Block". The host can also remove them.
- Reports go to our moderators together with the surrounding conversation. The other player never learns who reported them. Reports are usually handled within 24 hours.
- If you think someone may be dangerous (for example asking to meet or for personal details), please also email us.
Suspended: appeal
- The suspension screen shows the reason and when it ends, with an "Appeal" button (up to 2 appeals per suspension).
- The result is sent to your in-game mailbox. If you can't open the game, email us with your friend code.
New phone and linking your account
- A guest account is created the first time you open the game. Its data is tied to that device.
- Link Google, LINE or Apple (iOS app) under Settings → Account. On a new phone, choose the same sign-in at the start screen to get your data back.
- Each sign-in can be linked to one game account (first come, first served). Two accounts are never merged.
- If you clear the app's data or delete the app without linking, the guest account can't be recovered.
Purchases, restoring and refunds
- Paid content is cosmetic only and can only be bought in the app through the App Store or Google Play. The web version has no payments.
- Restore purchases: after reinstalling or switching phones, tap "Restore purchases" in the money section of the Shop. Items bought with the same Apple ID / Google account come back (on the same game account).
- Paid but didn't receive it: email us with the order number from "Purchases" and your friend code.
- Refunds: for App Store purchases use reportaproblem.apple.com; for Google Play use your Play Store order history. When a refund goes through, the content of that purchase is removed. For cancelling within 7 days and refunds of unused content, see section 7 of the Terms of Service.
- Party packs: buy them in the Shop (NT$90 each, yours to keep). When the host turns one on, everyone in the party room wears that theme for the game.
Deleting your account
- Settings → "Delete my account and data", confirm twice. It is deleted immediately and can't be undone (purchased content goes too).
- What de-identified records remain and for how long: section 6 of the Privacy Policy.
- If you can't open the game, email us and we'll delete it for you (include your friend code).
FAQ
- Who are the helpers? Helpers are computer-controlled players. In a party room the host can tap "+" on an empty seat to add one. In Quick Play matchmaking, computer-controlled players may fill empty seats when there aren't enough players. Rewards are the same for the whole team, whoever you play with.
- How do I play with friends? Tap "Start a party" in the lobby, then share the link or room code, or invite friends. Every game and level is free.
- Do I have to pay? No. Playing is always free. Paid content is cosmetic only and never affects who wins.
- Microphone? A few 3-Second Scramble mini-games let you blow into the microphone. Only the loudness is measured, on your phone; nothing is recorded or uploaded, and you can tap instead.
- What age is it for? 13 and up. Under 18, purchases need a parent or guardian's consent.
Privacy Policy · Terms of Service